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Frequently Asked Questions
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Most jewelry items are made to order and take approximately 4 weeks for production once a CAD is approved.
If you order a loose stone, please allow 10-14 days from time of order to delivery. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Yes, of course! Please send us a message and we can share the certificate.
Yes! We price match loose stones.
Pre-designed semi-custom rings have limited modifications and typically do not include CAD, while fully custom items offer complete design freedom.
Most jewelry items are made-to-order and cannot be returned. If you have any questions or issues upon receipt of a custom item, then please contact us and we will work with you and stand behind our jewelry items.
Most stones can be returned within a week of receipt but please contact us before you order to confirm a stone is returnable.
You can contact via the message us button on the bottom right or through our contact page! We will be happy to assist you.